Frequently Asked Questions
Find help to the many questions you may have here!
Not currently, due to being a small business. We can only offer delivery to UK addresses at this time. We will advise any changes to this on our website in the future, if this happens to change.
You do not need an account to order from us, you may use the guest checkout.
If you do choose to have an account with us, we can keep in touch with you about news of our new products and any offers.
You would be available to view any past orders and as your delivery address is already stored, this could make your checkout faster and easier.
Please make sure your delivery address is up to date, as we cannot accept responsibility for errors.
No, there is no minimum order, you can place an order for any number of items.
Please be aware that if your order is over £10.00 your order will be delivered for FREE.
If your order is under £10.00 see our checkout page, to select your preferred delivery method and costings.
If next day delivery is needed, the order must be placed before 2pm (working days only, Mon - Fri). We cannot guarantee next day delivery on a weekend or a Bank Holiday.
All balloons that are purchased through the website are delivered UN-INFLATED.
Balloons can be purchased inflated, at an extra cost, but can only be collected from WV11 by prior arrangement only and must be paid for in full, before balloons are unpacked.
Contact us for details.
YES, Our payment system is handled by 'STRIPE' who are a PCI Service Provider Level 1 which is the highest grade of payment processing security. You can rest assured that our donors information is safe and secure. SSL Protected: Our information and our donors information are securely transmitted during the process of all payments. All credit card numbers are encrypted and safely stored in Stripe's state of the art data-center. Stripe exceed industry security standards and are trusted by thousands of businesses of all sizes across the globe including many Fortune 500 companies.
PAYPAL which have high security and encryptions use 24/7 data encryption and anti - fraud technology to help keep your information secure. Its flexible and you can link your debit card or credit card to your account.
Our Mail is handled by MAILCHIMP please see their website for up to date information and policies.
Our website is designed, developed and operated by Web Design Cannock.
If you do not receive a confirmation email, please check your junk folder before contacting us, as it may have placed itself in there. If nothing, please contact us with your name, address and product order details, we can then look into this for you and let you know what's next.
Please click 'sign in' and if you've registered an email with us, we will forward a forgotten password link.
If your delivery doesn't arrive, the first step would be to contact us by email: dawn@thecardpost.co.uk we will investigate, track and let you know the next steps.
Please note: Royal Mail do not regard an item lost until 15 working days have passed.
Delivery companies have different rules and we will advise at the time.
If your promotional code is not being accepted at the checkout process, this may be due to it being expired, or the products you are trying to purchase are not included in the offer.
To be one of the first to know about any future offers or promotions. You can subscribe to us.
Please contact us if you are having any problems with our website and we will pass the information on to our supporting tech team.
We will sort this out as quickly as we can and get us back online.
If we have any problems with the order you have placed, we will be in touch with you on the email you have provided on the order.
Cards are delivered by Royal Mail.
Parcels may be delivered by other local delivery services.
Standard order deliveries can take up to 2-3 working days. Royal Mail do state "they aim to deliver the next working day with 'First Class" but this cannot be guaranteed by us. When we send out goods we rely on our postal delivery services and delays may suffer, due to unexpected circumstances, such as bad weather. We at 'The Card Post' cannot take responsibility for delivery times. So place your orders as early as possible to receive your goods in time.